SHIPPING
I WANT TO ORDER SEVERAL PAINTINGS, CAN YOU COMBINE SHIPPING?
Definitely! In most cases the combined shipping cost will calculated during checkout. However, for paintings with a 1.5" side profile - if purchasing more than two, please contact me prior to checkout so that I can configure the safest and most cost saving method to combine ship them together. Contact me with the exact paintings you are interested in (including the size of the canvases) and your city / zip code. I will get back to you as soon as possible with a shipping quote.
WHAT ARE THE SHIPPING COSTS?
Your shipping quote is calculated based on the size / quantity of artwork and your location. You may review your shipping costs during checkout before you place an order. If you have any questions or concerns, please don't hesitate to contact me.
DO YOU SHIP INTERNATIONALLY?
Yes! Please contact me prior to purchasing, with the exact painting(s) and sizes(s) you are interested in purchasing AND your City and Zip Code. I will contact you to discuss the shipping cost before finalizing and shipping your order.
Standard international shipping may not include additional duties and taxes that will be due to the carrier at time of delivery. This is dependent upon your countries customs process.
International Shipping can be costly, please know that you are not obligated to complete the purchase if you find the shipping cost are too high. I am always happy to provide quotes, please contact me at any time.
Always include your phone number during checkout as they are required for shipping labels and customs forms in case your local carrier needs to reach you upon arrival.
CAN I PICK UP MY ARTWORK?
If you are local to the metropolitan DC area, arrangements can be made to pick up your artwork in Reston, VA. Please contact me.
HOW LONG DOES IT TAKE TO SHIP?
Ready To Ship artwork will be shipped within 1-3 business days. You will be notified by email once it ships and you will receive a tracking number. Made To Order artwork will be shipped once your painting(s) are complete and dry. Lead time varies.
Shipping travel times vary according to your location, these are the estimated travel times for UPS Ground in the US:
Florida : 3-4 business days
US East Coast : 1-3 business days
Central US : 3-5 business days
US West Coast : 5-6 business days
Hawaii: 4-6 business days
Texas: 4-5 business days
International : 4-6 business days
Please note the delivery date for the UPS Ground shipping is an approximation date only.
WHAT SHIPPING & RUSH OPTIONS DO YOU OFFER?
The majority of my paintings are shipped by UPS within the US and Internationally. Occasionally USPS will be used for smaller paintings.
Standard shipping by UPS Ground will only be available during the checkout process. If you need to receive your order any sooner, you may contact me for additional rush options (see below). Please include the exact need-by date and the ship to city and zip code, and I will provide you with the available options and cost.
- UPS 3 Business Days
- UPS 2 Business Days
- UPS Overnight
HOW CAN I TRACK MY ORDER?
You will be notified by email once your artwork ships and you will receive a tracking number and estimated date of delivery.
DO I HAVE TO SIGN FOR MY PACKAGE?
Yes. In most cases, you will need to sign for your package to receive your order. However, if the courier feels that the delivery address is secure they will sometimes leave the package at your door. You may request that I remove the signature required, however you are then responsible for the safety of the package once left at the door.
HOW IS MY ARTWORK PACKED FOR SHIPPING?
It is always my goal to have your artwork delivered in perfect condition. I personally package each painting carefully to ensure its safe arrival. Each painting is wrapped with a layer of kraft paper that protects the surface, and then it is wrapped with a layer of bubble wrap. I firmly secure your artwork in a sturdy cardboard box with multiple "FRAGILE HANDLE WITH CARE" and "DO NOT LAY FLAT" stickers to guarantee safe arrival to its new home. My packages travel all over the world and with the assistance of my UPS team, we will make sure that your artwork is as secured as can be.
DO YOU SHIP TO P.O. BOXES?
No. Unfortunately all artwork must be shipped to a street address.
CAN I SHIP TO A THIRD PARTY? CAN I INCLUDE A GIFT NOTE?
Yes, of course! You can select the recipient's delivery address when placing your order. If the artwork is a gift, please let me know so that I don't include a copy of the receipt. I can also include a personalized note with the package (simply type the gift note text in the comments box during checkout). If you already placed your order and need to change the shipping address or add a gift note please contact me with the information. I am more than happy to do so.
WHAT IF MY ORDER IS DAMAGED DURING SHIPPING?
Damage during shipment would be an extraordinary circumstance and though rare, anything is of course possible. If your artwork is damaged in transit, please keep the packaging and its contents and contact me immediately.
When you receive your artwork, if the packaging looks crushed/damaged the best thing to do is to take photos of the packaging before you open it. Then carefully open and unwrap the artwork enclosed. If the artwork is damaged, please take multiple clear photos of the damage. This will be a huge help with filing a claim against the delivery company.
Please save the damaged box/packaging material. The delivery company will need to see the box and damaged painting to launch their investigation.